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Terms of Service & Privacy Policy

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Kaleido Lamps's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Kaleido Lamps's web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Kaleido Lamps at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Kaleido Lamps's web site are provided "as is". Kaleido Lamps makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Kaleido Lamps does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Kaleido Lamps or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Kaleido Lamps's Internet site, even if Kaleido Lamps or a Kaleido Lamps authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Kaleido Lamps's web site could include technical, typographical, or photographic errors. Kaleido Lamps does not warrant that any of the materials on its web site are accurate, complete, or current. Kaleido Lamps may make changes to the materials contained on its web site at any time without notice. Kaleido Lamps does not, however, make any commitment to update the materials.

6. Links

Kaleido Lamps has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Kaleido Lamps of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

Kaleido Lamps may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Kaleido Lamps's web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

 

Online Returns & Exchange Policy

Returns or exchanges due to size, color, or faulty workmanship are available for 14 days from the date of purchase. Shipping charges shall be paid by the customer in return of the lamp. To return your product, you should mail your product to: 197 East Campbell Avenue California US 95008

 

Exchanges (if applicable):


We only replace items if they are defective or damaged within 14 days.  If you need to exchange it for the same item, send us an email at support@kaleidolamps.com and send your item to: 197 East Campbell Avenue California US 95008.


Original Invoice must accompany merchandise in the orgiianl package in order to issue a return or exchange. 

Lamps returned after 14 days are not subject to refund. 


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

In-Store Returns & Exchange Policy

 

Due to the fact that all orders are handmade to the buyer's request... ALL custom orders are not returnable.

 

However within seven (7) days, under certain circumstances, you may bring in your product and with a manager’s approval, we will give you store credit.


We only replace items if they are defective or damaged within seven (7) days.

(Tan Le, (408)429-8973, support@kaleidolamps.com)

Currently, we do not offer returns to any orders purchased in our store. 

 

Exchanges (if applicable): 


We only replace items if they are defective or damaged within 7 days.  If you need to exchange it for the same item, please bring your item to: 197 East Campbell Avenue California US 95008.

 

Disclaimer: Our lights are meant to be any other light. They will provide brightness. However, when and if customizing your light, please keep in mind the colors you pick. Some color combinations may not allow a lot of light to be exposed. 

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